Email Client Settings
If you are using our email addresses in your own mail client such as Outlook or Outlook Express. You must set in incoming and outgoing mail servers to mail.gotwifi.com

If you are using a mail account from another provider you will need their server for the inbound mail settings and our mail server for outbound mail.gotwifi.com

You can use our mail setup instructions on the support tab to see a step by step for setting up Outlook or Outlook Express.

Steps for Fixing Internet Trouble
Use these steps to troubleshoot your internet connection

Step 1
Check your connections from our CPE or modem cable to your router, switch, or computer and make sure all the connections are secure

Step 2 
Try power cycling our CPE by unplugging the power adapter that says Motorola on it or unplugging the cable that runs to our antenna then plugging it back in

Step 3
Try power cycling your hardware by unplugging it then plugging it back in

Step 4 
Finally try completely shutting off your computer then turn it back on

If you have tried all of these steps and your internet is still not functioning please send an email to support@gotwifi.com or call us at 909-989-9434 and select the support option.

Additional Support
If you require any additional support please contact us during normal business hours at 909-989-9434 or toll free 1-877-GOT-WIFI.